Serenity Wellness & Yoga Retreat Centre

Privacy Policy

This policy applies to the website: https://Serenitywellnesscenter.com

Last updated: December 1, 2025

Introduction and Scope

Serenity Wellness Centre (“we”, “our”, or “us”) places importance on your privacy and works to ensure that your personal information is processed in a safe and confidential manner.

When you use or browse our website (https://Serenitywellnesscenter.com) and our social media pages (including but not limited to Facebook, Instagram, YouTube, and LinkedIn) (collectively, the “Sites”), we collect, process, or otherwise use your personal information.

This Privacy Policy is intended to help you understand our practices regarding the collection, processing, use, disclosure, and retention of personal information. By using our Sites, you understand that you are providing us with personal information and you agree that it will be processed in accordance with this Privacy Policy.

In this Privacy Policy, “you”, “your”, or “yours” means visitors and/or users of our Sites, depending on the context.

This Privacy Policy does not apply to our processing of personal information from sources other than our Sites, nor to third-party websites or applications that may be accessed by clicking on links available on our Sites. Serenity Wellness Centre is in no way responsible for such third-party websites or applications. If you follow a link to a third-party website or application, they will have their own privacy policies, which you must review before submitting personal information.

The purpose of this Privacy Policy is to explain:

how your personal information is collected and processed. Any information that may identify you is considered personal information;
what your rights are regarding this information;
who is responsible for processing the personal information collected and processed;
to whom this information is disclosed;
where applicable, the cookie policy (“cookies”).

This Privacy Policy complements the Terms and Conditions of Use, which you can consult at the following address:

Collection of Personal Information

We collect the following personal information:

First name
Last name
Mailing address
Postal code
Email address
Phone number/fax number
Credit card number

The personal information we collect is gathered through the methods described below in the sections “Forms and Methods of Collection” and following sections.

Forms and Methods of Collection

Your personal information is collected through the following methods:

When a user fills out a registration form or otherwise submits personal information
Order form
Contests
Sending an email or communication by phone, which is then entered into the corresponding forms
Interaction with the website
Public sources

We use the information collected for the following purposes:

Marketing/Promotion
User account creation
Testimonials
Customer feedback collection
Payment processing
Administrative information
Targeted advertising
Managing customer orders
Website protection
User account management
Website management

If we wish to use your information for other purposes, we will ask for your consent and will only use your information after receiving your consent, and only for the purposes for which consent has been granted, unless otherwise required by law.

Interactivity

Your personal information is also collected through interactions that may occur between you and our website. This information is collected through the following means:

Comments
Newsletters

We use this data for the following purposes:

To improve our website by developing new features, conducting research, and maintaining the current performance of the website;
To provide you with the best possible customer service;
To generate statistics to guide our business decisions;
To communicate with you, whether for marketing, advertising, or account management purposes;
To ensure compliance with our contractual and legal obligations toward you;
To update our records;
To follow up on your purchases.

Log Files and Cookies

We collect certain information through log files (“log files”) and cookies (“cookies”). These files allow us to process statistics and traffic information, facilitate navigation, and improve service for your comfort.

Under the General Data Protection Regulation (EU Regulation 2016/679), consent is required for the use of cookies involving the storage and analysis of personal information.

In addition, this consent is considered valid for a maximum period of thirteen (13) months. After this period, we will request your authorization again to store cookies on your device.

a) Description of cookies used by the site

This mainly includes the following information:

IP address
Operating system
Pages visited and requests
Time and date of connection

The use of such files allows us to achieve the following purposes:

Personalize your experience and meet your individual needs
Provide personalized advertising content
Improve our website
Improve customer service and support needs
Contact you by email
Administer a contest, promotion, or survey

b) Refusal of cookies

You may refuse the use of cookies by configuring your browser settings.

If you choose to disable cookies, you may still browse the site. However, any malfunction caused by this action cannot be considered our responsibility.

Sharing of Personal Information

We do not under any circumstances sell the personal information of our users. Your data is only shared in accordance with this Policy. When you agree to this Policy, it is however possible that we may share your personal information with the following parties:

Third-party providers: In the course of our activities, we may be required to share some of your data with third parties.

Generally, the providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

However, some third-party service providers have their own privacy policies regarding the information we are required to provide to them when using their services. Regarding these providers, we recommend that you carefully read their privacy policies so that you can understand how they will process your personal information.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Policy.

List of our providers and links to their privacy policies

Planet Hoster (web hosting – Canada): https://www.planethoster.com/fr/Politique-Vie-Privee
Facebook (advertising analytics – United States): https://www.facebook.com/privacy/explanation
Google (data analytics – United States): https://policies.google.com/privacy?hl=fr&gl=fr
To prevent data collection by Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=en
To customize ads on Google platforms: http://www.google.com/settings/ads
WordPress (content management system – Canada): https://wordpress.org/about/privacy/
Stripe: https://stripe.com/fr-ca/privacy
WooCommerce: https://woocommerce.com/fr/privacy-policy/

Parties where disclosure may be legally required

We may disclose your information if required by law or if such disclosure is necessary in order to:

Comply with the law or any legal process;
Protect the rights or property of Serenity Wellness Centre;
Protect the safety of our website, our users, and their data.

Please note that you may be redirected away from our website by clicking certain links. We assume no responsibility for the privacy practices of these external websites and recommend that you carefully read their privacy policies.

Retention of Personal Information

We retain all collected information for as long as necessary to fulfill the purposes for which it was collected or for other essential purposes such as compliance with legal obligations.

At the end of this period, we will make efforts to destroy or anonymize this information.

At any time, you may request that your account be deleted by sending an email request to this effect.

If requested, once your data has been deleted, you will receive confirmation that your request has been processed.

Hosting of Personal Information

Our website is hosted by: planethoster.com, whose headquarters is located at the following address:

4416 Louis-B.-Mayer, Laval, Quebec, Canada H7P 0G1

The information we collect and process is exclusively hosted and processed in Canada.

This transfer of personal information outside the European Union is justified because the headquarters or main address of the entity owning the website is located there.

9 – Your Rights Regarding Your Personal Information

Depending on applicable law, you may have the right to:

Access and rectify or erase your personal data, or receive a copy of your personal data;
Restrict or object to the active processing of your data;
Request that we share (port) your personal data or information to another entity;
Withdraw any consent you have given for data processing;
File a complaint with a statutory authority;
Any other rights applicable under relevant laws.

To exercise these rights, you may write to us at contact@Serenitywellnesscenter.com. We will respond in accordance with applicable law.

You may opt out of direct marketing communications or profiling used for marketing purposes by writing to contact@Serenitywellnesscenter.com.

Please note that if you do not allow us to collect or process required personal information, or if you withdraw consent for required processing, you may not be able to access or use the services for which your information was requested.

10 – Other Information

Google Analytics and Google AdWords: Some of our tools use Google Analytics and Google AdWords. Their use is subject to Google privacy policies, AdWords terms, and Google Analytics terms.
Facebook Inc.: We use tools provided by Facebook Inc. The use of Facebook Ads Manager is subject to Facebook terms and conditions.

Hyperlinks and Cookies

The website www.Serenitywellnesscenter.com contains a number of hyperlinks to other websites, established with the authorization of Serenity Wellness Centre. However, Serenity Wellness Centre has no ability to verify the content of these external sites and therefore assumes no responsibility for them.

Browsing https://Serenitywellnesscenter.com may result in the installation of cookies on the user’s device. A cookie is a small file that does not identify the user but records browsing information on a website. This data is used to facilitate navigation and enable traffic measurement.

Refusing cookies may prevent access to certain services. The user may configure their browser as follows:

If you use another browser, please refer to its official documentation.

Types of Cookies Used

Our cookies generally serve four purposes:

Necessary cookies: essential for the operation of our Sites. Disabling them may prevent access to certain features.
Functionality cookies: used to remember preferences and browsing habits. Disabling them may affect site functionality.
Performance cookies: used to measure traffic and improve performance. Disabling them prevents analytics tracking.
Targeting cookies: used to deliver targeted content and advertising. Disabling them results in less personalized content.

General Principles of Data Collection under EU Regulation 2016/679

In accordance with Article 5 of EU Regulation 2016/679, the collection and processing of personal data respect the following principles:

Lawfulness, fairness, and transparency
Purpose limitation
Data minimization
Storage limitation
Integrity and confidentiality

For processing to be lawful under Article 6, at least one of the following conditions must be met:

You have given explicit consent;
Processing is necessary for contract execution;
Processing is required by law;
Processing is necessary to protect vital interests;
Processing is necessary for public interest;
Processing is necessary for legitimate interests pursued by the controller or a third party.

Security

We store personal information in a secure environment. Employees are required to respect confidentiality.

We use the following security measures:

SSL protocol (Secure Sockets Layer)
SET protocol (Secure Electronic Transaction)
Access management – authorized personnel
Access management – data subject control
Network monitoring software
Automatic backups
Digital certificate systems
Username/password authentication
Firewalls

We maintain high confidentiality standards using modern technologies. However, no system is completely secure when transmitting data over the Internet.

Policy Changes

This Privacy Policy may be consulted at any time.

We reserve the right to modify it to ensure compliance with applicable laws.

Users are encouraged to review it regularly.

Contact Information

If you wish to access, correct, modify, or delete your personal information, file a complaint, or request further information, you may contact us at:

contact@Serenitywellnesscenter.com

Serenity Wellness Centre
Nathalie Bergeron